Last updated 15:15 17.3.2020
Information from Ministry of the interior here.
As you already know, due to the outbreak of COVID-19, there have been many restrictions in countries all around the world and as well in Czech Republic. In Czech Republic there has been declared state of emergency from 14:00 12.3.2020 for 30 days. At the moment foreigners from 15 countries (China, Korea, Iran, Italy, Spain, Austria, Germany, Switzerland, Sweden, the Netherlands, Belgium, Great Britain, Norway, Denmark, France) are not allowed to travel to Czech Republic and Czech residents are not allowed to leave for those countries. From 00:00 14.3.2020 all vehicles over 9 people are not allowed to cross the borders. This means temporary ban of international buses and trains.
From 00:00 16.3.2020 foreigners from any country will not be allowed to enter Czech Republic.
Until 6:00 24.3.2020 there is quarantine in whole Czech Republic. People should go outside only in necessary cases. The hostel can not accommodate new guests until the quarantine is over.
In Prague public transport it is mandatory to wear protection over your nose and mouth – at least a scarf.
All events over 30 people have been cancelled and all schools are closed until further notice. Restaurants can only have walk-thru windows or deliver. Gyms, solariums, aqua parks etc. also have to close for the period of 30 days In Czech Republic there are around 400 people with COVID-19 and the measures taken are preventive to stop a rapid spread of the virus but are also taken in full seriousness, because state of emergency has last been applied during the floods.
At the hostel there are disinfecting gels and the cleaning staff is instructed to take extra care of often touched places. To minimise the risk for receptionists, they are instructed to close the reception window and try to be in physical contact with the guests. This includes taking guests to their rooms. Due to decreased number of reservations we have shortened the opening hours of reception. The reception will be open just in necessary cases until the end of quarantine. Please inform our staff of your arrival time. We have a way of delivering keys for check-ins outside of the opening hours.
For guests with an existing booking and due to the circumstances can not arrive. Please contact us as soon as possible and we will try to find a solution for each individual booking including non-refundable bookings.
Every guests with arrival until from 16.3.2020 to 11.4.2020 will be offered to change their date of arrival. If a refund is demanded, they will be processed in the following months. Now it is not possible to refund every guest immediately. Thank you for understanding.
Guests with bookings after 11.4.2020 until the end of May: Please be patient and wait until further information is released. The state of emergency may be prolonged, but we will now that in the following weeks. Now we can offer you postponing your booking.
For new bookings made after 23:59 11.3.2020. We have changed the booking conditions for standard rate on booking.com and added one to our website. Your card in these cases will not be charged immediately and you will have an option to cancel until 7 days prior to your arrival for free. For now these temporary conditions are applied until 31.5.2020.
Team of Hostel Franz Kafka